Insurance Use Case: Why Manually Reviewing Policies is Bad Policy

Insurance companies handle an immense volume of documents that continues to grow at an overwhelming pace every year. Policy documents, claims, renewals, endorsements—the list goes on. And for many insurers, much of the process of reviewing these documents is still manual.

During our recent Encore webinar, Why Manually Reviewing Policies is Bad Policy, our team walked through the risks of relying on outdated methods and showcased how automation is transforming the way insurers manage policy reviews.

The Problem with Manual Policy Review

Jeff Bouthillier, Head of Product at Encore, pointed out, most of us have signed more policies than we’ve ever read word-for-word. And that’s exactly the problem:

• Human review is inconsistent. With hundreds of pages per policy, it’s easy to miss critical details.

• It’s slow and costly. Teams spend hours combing through documents, delaying underwriting and customer onboarding.

• Compliance risks rise. Missed clauses or regulatory requirements can create major financial and reputational consequences.

  
  

Manual review simply doesn’t scale in any insurance environment.

How Automation Helps Insurance Companies

Bob Messegee, Head of Engineering at Encore, explained how document automation technology is streamlining insurance workflows. By leveraging AI and content automation, insurers can:

• Automate extraction of key data from policies and endorsements.

• Flag exceptions for human review, reducing wasted effort.

• Ensure consistency and compliance across all policies.

• Free up employees to focus on higher-value work like customer service and risk assessment.

  
  

Automation doesn’t replace people. It needs to support them. It makes sure employees spend less time digging through paperwork and more time solving problems and serving customers.

Real-World Use Case: Encore in Action

During the session, we demonstrated how Encore helps insurers handle policy reviews more effectively. With our platform, insurance teams can:

• Upload documents of any size or format.

• Let the platform automatically pull out the important details

• Automatically categorize and tag policy details.

• Identify discrepancies or missing information in seconds.

• Generate clear, actionable outputs that speed up decision-making.

This kind of platform is already saving insurers time, cutting costs, and helps insurers stay compliant without burning out their teams.

Why It Matters for Insurers Today

The insurance industry is at a crossroads. Customer expectations are higher than ever, regulatory demands keep evolving, and competitors are embracing digital transformation. Manual processes just can’t keep up.

By automating document review, insurers can:

• Accelerate policy issuance

• Improve accuracy and compliance

• Deliver a better customer experience

As we said in the beginning, this is why manual review is bad policy. Automation like this will improve business operations and performance.

Watch the Full Webinar

In the full webinar, you’ll see the live demo, hear real-world insights, and learn exactly how Encore is helping insurers modernize policy review.

Watch the full webinar now to see how you can streamline your insurance processes with smarter automation.