top of page
Abstract Blue Geometric Design

Use Case
How Encore Helps Insurance Organizations Streamline Claims Processing

Image by Wesley Tingey

Challenge.

Insurance companies handle large volumes of unstructured content—including policy documents, claim forms, medical records, and correspondence—making claims processing time-consuming and labor-intensive. Manual document handling, lack of structured search, and inefficient content access can lead to delays, errors, and increased operational costs.

Solution with Encore.

Encore’s AI-powered Content Services Platform transforms the claims process by automating document intake, classification, and retrieval, ensuring faster and more accurate claims handling.

How Encore Enhances Claims Processing:

Automated Document Ingestion & Classification

  • Claim-related documents (e.g., medical reports, police records, photos) are automatically ingested, OCR-processed, and classified into structured categories.

​​

  • AI extracts key metadata (e.g., claim number, policyholder details, dates) for easy indexing and retrieval.

AI-Powered Search
& Multi-Document Chat

  • Every document version is tracked and stored, ensuring auditability and regulatory compliance.

​

  • Retention policies automatically manage document lifecycle, preventing unnecessary data storage while ensuring legal requirements are met.

Version Control
& Compliance

  • Unlike legacy platforms, Encore eliminates on-premise infrastructure limitations, offering high availability, faster processing speeds, and global access to content.

​

  • Version control, automated retention policies, and role-based security ensure proper governance and compliance.

Outcome

  • Faster Claims Processing – AI-driven automation reduces manual document handling and retrieval times

​

  • Improved Accuracy – Auto-extracted data minimizes errors and ensures consistency.

​​

  • Better Compliance & Auditability – Version control and retention policies maintain regulatory standards.

By using Encore, insurance organizations can accelerate claims approvals, improve customer satisfaction, and optimize operational costs, all while maintaining full compliance and control over their content.

bottom of page