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State and Local Government Use Case
Improving Public Service with
Modern Content Solutions
Challenge.
If your agency struggles with citizen content stored in filing cabinets, scattered servers, or inboxes full of PDFs, you're not alone. City, state, and local governments across the country are managing overwhelming volumes of documents - from citizen records and permits to compliance files and case notes - often using outdated or disconnected systems. The result? Slower service, higher costs, and increased risk.
Encore for Government.
Encore is a modern content services platform that helps agencies do more, without a high price-tag or added workload.
Encore enhances productivity by delivering lightning-fast search and intuitive navigation, so your staff can quickly find what they need, when they need it. Its cloud-native architecture scales effortlessly as your needs grow, with built-in safeguards against downtime, ensuring consistent access to your critical information. By enabling AI and vector search, Encore helps you uncover deeper insights from your unstructured content and make smarter, faster decisions across your agency.
How Encore Works
for State and Local Government:
Smarter Content Intake
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Encore connects to the channels your agency already uses email, web forms, mobile apps, and scanners to capture and process documents instantly. This reduces manual work, speeds up intake, and creates a smoother experience for both staff and constituents.
Faster, Smarter Search
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Encore is built on MongoDB, a modern database designed for speed and flexibility. This foundation enables lightning-fast searches, even across large volumes of unstructured content. With support for natural language and vector search, users can find exactly what they need with results that are more accurate, more relevant, delivered in seconds, and best yet, no special
training is required.
AI-Enabled Classification
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Encore enables advanced AI tools, including Large Language Models (LLMs) and vector search, to understand the context of each document. By auto-tagging documents with relevant metadata such as document type, case number, or citizen information, your team no longer has the burden of data entry. This not only improves accuracy and search-ability but also strengthens compliance.
Unified, Secure Access
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Encore breaks down departmental silos by offering federated, role-based access to content that empowers your staff to collaborate securely while keeping sensitive information protected and aligned with access policies.
Cloud-Native
Performance at Scale
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Encore’s scalable, resilient platform is built for high performance and rapid growth. It adapts to changing needs with ease, ensuring uptime, security, and efficiency without the burden of complex infrastructure.
Zero IT Burden,
No-Costly Upgrades
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Encore’s cloud-based solution means your agency can focus on outcomes, not infrastructure. There’s no need for internal IT to install, manage, or maintain the platform. Updates, security patches, and new features are delivered automatically. There’s no downtime, no manual upgrades, no added workload. It’s a hands-off experience that reduces support costs and ensures you’re always running the latest, most secure version.
The Outcome:
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Operational Efficiency and a Better Citizen Experience
When your staff can quickly locate documents, search and find answers quickly, and collaborate across departments -
your agency runs more smoothly. Citizens benefit from faster service delivery, fewer errors, and have a better overall
experience
Encore’s modern, secure, and efficient content management platform helps you reduce costs, improve compliance, and provide faster, more responsive service to your constituents.
Outperforms Traditional
ECM at a Lower Cost
Built for Government Budgets
Encore’s cloud-native architecture eliminates the complexity and cost of traditional Enterprise Content Management (ECM)
systems. Our consumption-based pricing means you only pay for what you use and Encore scales easily as your needs grow,
making it an ideal fit for state and local agencies.
Eligible for State Modernization Grants
Many states offer system modernization grants to support upgrades from outdated systems and paper-based processes. Encore typically qualifies for these programs, and we are happy to assist in your efforts to obtain this funding
Download the Solution Brief
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